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Product Questions
Is there anything else I should do while using Celtrixa®?
Are there any side effects with Celtrixa®?
How do I use Celtrixa®?
How long will it take to see results?
How long do the results last?
How long will a supply of Celtrixa® last?
Celtrixa Beauty "Auto Ship" Program
What is the Celtrixa Beauty Program?
Do I have to join the Beauty Program?
Can I change the date of my Auto Ship?
Can I skip a month?
How do I cancel the Celtrixa Beauty Auto Ship Program?
What are the Celtrixa Preferred Customer Beauty Program Terms and Conditions?
Ordering, Return & Shipping
How do I place an order?
How soon will you ship my order?
How long before my order arrives?
What do you charge for shipping and handling?
Do you ship internationally?
Will I be charged sales tax?
To Which countries do you ship?
What name will show up on my credit card statement?
What is your refund policy?
What is your Preferred Beauty Program Cancellation Procedures?
How do I return a product?
How long will it take to process a return?
What Payment Methods are Accepted?
Security
Is this site secure?
How is my information protected?
Contact Us
Product Questions
Is there anything else I should do while using Celtrixa®?
Yes, while using Celtrixa®, we do recommend that you maintain a healthy, active lifestyle for optimum results. Specifically, we suggest a balanced diet coupled with regular cardiovascular exercise and strength training. Furthermore, we suggest that you eliminate use of all tobacco products, as this can accelerate the deterioration of skin quality and increase the likelihood of wrinkles and undesirable contours in the skin of the face and body.
Are there any side effects with Celtrixa®?
Celtrixa® has not shown to have any side effects, short or long-term. Of course, as with any skin care product, you should consult your physician prior to use or if you develop any adverse reaction.
How do I use Celtrixa®?
Simply follow the instructions and directions that are provided on each product label.
How long will it take to see results?
Many customers will see and feel improved moisture and tone within two weeks. A study of the key ingredient in Celtrixa demonstrated that improvements continued through eight weeks of results. For optimal results, it is recommended that you use Celtrixa® for a minimum of three months.
How long do the results last?
Celtrixa will continue to restore and revive your skin as long as you use the product. If use of the formula is ended, the results may last for weeks even.
How long will a supply of Celtrixa® last?
Each jar of Celtrixa® as well as other products within the Celtrixa® product line are developed to last for 30 days of daily treatments for the AVERAGE USER. Individuals who use Celtrixa® more often than twice per day, and/or use the product broadly on many parts of the face and body may require additional supplies of product within a 30 day period. For this reason, products can be ordered individually by calling our sales department at 1-866-922-9791 or by ordering online.
I am a heavy smoker and drinker, will Celtrixa® work for me?
Yes, Celtrixa® can benefit you, though tobacco use and excessive alcohol intake may inhibit results. We recommend reducing your use of tobacco and alcohol products, or eliminating them altogether.
Preferred Customer Beauty "Auto Ship" Program
What is the Celtrixa Beauty Program?
As a valued customer, Celtrixa is pleased to offer you the benefits of our Preferred Customer Beauty Program. This auto-ship program is designed to ensure you always get the products you want when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.
Do I have to join the Beauty Program?
Membership in the Preferred Customer Beauty Program is not mandatory. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program.
Can I change the date of my Auto Ship?
One of the great things about our Auto Ship program is the flexibility it providers our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments.
Can I skip a month?
Absolutely! Just give us a call at 866-922-9791 or email us at customerservice@Hydroxatone.com and we'll adjust your order to meet your needs.
How do I cancel the Celtrixa Beauty Auto Ship Program?
Simply call our toll-free customer service number at 866-922-9791 or email us at customerservice@Hydroxatone.com and we will cancel your membership immediately.
What are the Celtrixa Preferred Customer Beauty Program Terms and Conditions?
As a valued customer, Celtrixa is pleased to offer you the benefits of our Preferred Customer program. This auto-ship program is designed to ensure you always get the products you when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.
- Convenience - After your introductory 60-day period, you will enjoy the convenience of automatic, regular deliveries, and the ultimate in savings, members-only privileges and, and members-only prices. Call 866-922-9791 and we will sign you up. There is no set up fee and you can cancel at any time.
- Customization - As a Program member, you can always customize your skin care collections with any Celtrixa skin care products that meet your unique skin care needs.
- Flexibility - Celtrixa is committed to ensuring you get what you want, when you want it. If you want to speed up or slow down the frequency of your shipments to meet your needs, just let us know.
- Member Pricing - Celtrixa Healthy Skin Program members always pay exclusive reduced prices on Celtrixa® products!
- Installment Billing - For your convenience, many of our product programs are available on an installment billing options.
- Celtrixa® 30-Day Bottom-of-the-Jar Guarantee - We are so confident that you will enjoy the results of Celtrixa that we offer to you our Celtrixa 30-Day Bottom-of-the-Jar Guarantee. We are so confident that you will enjoy the results of Celtrixa® that we offer to you our Celtrixa® 30-Day Bottom-of-the-Jar Guarantee. If you are not completely delighted with any Celtrixa® product, simply call Customer Service at 866-922-9791 to request an RMA Number and return all the products to Celtrixa within 30 days after you receive the product. We will refund the product purchase price (less shipping and processing) even if the bottles and jars are empty after receipt of the product. Please let us know your reason for the return so we can continually improve our product and service.
What are the terms of the Celtrixa® Risk Free Trial Program?
The Program is Simple:
- We'll send you 2 bottles of Celtrixa® to try Risk Free for 30 days (a $140 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed in two equal payments of $69.95 (plus shipping and processing), the first payment 30 days after you receive your order and the final 30 days later.
- To ensure you do not run out of Celtrixa® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club unless you call to cancel within the trial period. Your credit card will be automatically billed shipping and processing for each new shipment plus $69.95 every 30 days. All NJ residents will be charged sales tax. Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment.
- We are so confident that you will enjoy the results of Celtrixa® that we offer to you our Celtrixa® 30-Day Bottom-of-the-Jar Guarantee. If you are not completely delighted with any Celtrixa® product, simply call Customer Service at 866-922-9791 to request an RMA Number and return all the products to Celtrixa within 30 days after you receive the product. We will refund the product purchase price (less shipping and processing) even if the bottles and jars are empty after we receive your returned items. Please let us know your reason for the return so we can continually improve our product and service.
***Don’t forget that your risk free trial comes with a free Balancing Toner (a $40 value)! The balancing toner is yours to keep regardless if you remain on the program.
Ordering, Return & Shipping
How do I place an order?
Ordering is easy, visit our website at www.celtrixa.com or call us at 1- 866-922-9791
How soon will you ship my order?
We will ship your order within 2 business days after the date it is placed.
How long before my order arrives?
Standard Delivery will arrive within 10-14 business days. Rush Delivery will arrive within 7-10 business days.
What do you charge for shipping and processing?
For most of our products, shipping and processing fee is $ 6.95 per shipment for Standard Delivery. For most of our products, shipping and processing fee is $12.95 per shipment for Rush Delivery. Additional shipping and processing rates may apply to larger sets of products.
Do you ship internationally?
We ship to US and Canada only.
Will I be charged sales tax?
If you order is shipped to New Jersey we are required to charge sales tax. If your order is being shipped to any other state, you will not be charged sales tax.
To Which countries do you ship?
We ship anywhere within the United States, Canada and to APO's.
What name will show up on my credit card statement?
Celtrixa
What is your refund policy?
We are so confident that you will enjoy the results of Celtrixa® that we offer to you our Celtrixa® 30-Day Bottom-of-the-Jar Guarantee. 100% Satisfaction Guarantee - We are so confident that you will enjoy the results of Celtrixa® that we offer to you our Celtrixa® 30-Day Bottom-of-the-Jar Guarantee. If you are not completely delighted with any Celtrixa® product, simply call Customer Service at 866-922-9791 to request an RMA Number and return all the products to Celtrixa. We will refund the product purchase price (less shipping and processing)- even if the bottles and jars are empty- after we receive your returned items. Please let us know your reason for the return so we can continually improve our product and service.
- Damaged Products - Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at 866-922-9791 to request a RMA number.
- Shipping and Delivery Errors - Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.
What is your Beauty Program Cancellation Procedure?
Cancel at any time. Just call customer service at 866-922-9791 .
How do I return a product?
If you are unsatisfied with the product, you may return the bottles 30 days from the date you received your shipment- even if they’re empty- and you will receive a full refund of your product purchase price (less shipping & processing). Please note the following terms:
- Customer is responsible for return postage.
- All purchases returned after the 30 days return policy will receive a store credit good for 12 months from the date of return. A $1 processing fee will apply to future orders placed using store credit.
- We will not process or refund packages marked "Return to Sender."
- Refunds will always be issued to the same credit card to which they were charged.
- To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
Celtrixa
PO Box 9300
Jersey City, NJ 07303
How long will it take to process a return?
From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that your bank needsto post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Your credit card will be refunded by "CELTRIXA."
Payment Methods We Accept
We accept Visa, MasterCard, and American Express.
Security and Privacy
Is this site secure?
Yes, we guarantee that every transaction you make with us will be safe. We provide a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment
How is my information protected?
To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, the Company uses appropriate industry standard procedures to safeguard the confidentiality of personal information including the use of firewall, encryption, token authentication, application proxies, monitoring technology and adaptive analysis of network traffic to track abuse of our network and its data. All transmissions of information are through secure computer servers, which also run authentication and Secure Sockets Layer ("SSL") 128-bit software data encryption software to encrypt all personal information including your name, address and credit card number so that it cannot be read as the information travels over the Internet. Access to registered users' accounts is password protected.
Contact Us
Please feel free to contact us at any time if we can ever be of assistance in any way:
For Customer Service questions, call 866-922-9791 or e-mail
To order by phone, call 866-922-9791 .
Contact Us
Please relay any questions you may have pertaining our above stated policies to our Customer Service Department via email by clicking here or by calling 866-922-9791 (Mon – Fri, 9 AM – 6 PM EST)
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